DuMey Creations, trading as DMC Wholesale is an online retail store, providing great product at discounted pricing.

***The following terms and conditions are relevant and binding to all registered DMC Wholesale Customers.***

In this document, the following will be discussed in more detail:

 

Product Availability:

There are limited stock of all goods on offer. DMC Wholesale will make all reasonable efforts to notify you when a product is no longer available once ordered. In these cases, DMC Wholesale will provide you with:

  1. alternative product options,
  2. an estimated time of arrival on new stock arriving (goes on back order),
  3. a credit on your next order, for order values less than R200, or
  4. a refund on request for values greater than R200. 

When a product goes on back order (point 2 above), please note the following:

  1. You don't need to place the item again on a new order, as it will remain open on our side till fulfilled or cancelled.
  2. The product will remain your committed order. If the product is no longer needed, you need to communicate the cancellation immediately via our customer care WhatsApp line.
  3. When the product is available again, it will be send together with your next order. We will not ship back orders separately on our account, it will be consolidated with your newest order placed.

All credits / refunds, will be attended to on a Monday. So any credits / refunds for the previous week's orders, will be attend to the following Monday.

Don't get discouraged if a product you order is suddenly not available. There's a constant flow of inventory referring to popular and new stock. Your product might be available again in 3 to 6 weeks. We also host a large variety of product to focus on, with great alternative options to products not immediately available.

 

Prices and Discounts:

All product prices as advertised on our websites or as promoted in any customized promotional material, are subject to change without prior notice.

To view your wholesale pricing on our website, you first need to log into your customer account. If not logged into your customer account, the pricing shown will be the recommend selling prices before any discounts.

Our wholesale customer discount structure, is as follow:

All promotions and % discount offers, are offered at the discretion of DMC WHOLESALE and may be revoked or changed at any time. 

 

Quality Checking of Electronic Product:

DMC Wholesale quality checks all electronic product before it is sent out to customers. This is a basic quality check, making sure that the product goes on, that the product charges, that the product has basic function, and that the product has no noticeable damage on the product itself.

Although all items are is checked before it is shipped, it still remains your responsibility to double check that everything is working as it should, before delivering stock to your customers. 

 

Damages and Returns:

VERY IMPORTANT - Damaged product in this document refers to manufacturing faults only. Damages due to accidental- or customer- neglect do not apply and must be handled according to the agreement between you and your customers. DMC Wholesale will not be held liable for "customer damages".

Upon receiving your stock:

Seeing that we supply wholesale customers directly with stock at discounted prices, we are not legible to: 

As a wholesale customer, DMC Wholesale provides a service to you directly. DMC Wholesale will under no circumstances engage with any of your customers directly. Make 100% sure to cover necessary points of attention in your own terms and conditions with your customers.  

DMC Wholesale can't be held accountable for orders your own customers cancelled. After you purchased the stock, it is your property and responsibility. Make sure to cover this process in your own terms and conditions.

Please note that DMC Wholesale is a third party reseller of goods and cannot be directly held accountable for any injuries or damages a product may cause due to product malfunctions or through the wrong- / miss-use on the customers side. 

Any exceptions or uncertainties regarding this Damages / Return policy, can be communicated directly to the Customer Care WhatsApp Line (071 525 5803)

 

Pick-up and Shipping information:

The available shipping options for wholesale customers are:

All communication regarding courier or pickup orders will be communicated via the Customer Care WhatsApp Line (071 525 5803), as soon as your parcels are ready. Don't book any courier before we communicate to you that your parcel is ready for booking. We will not be responsible for any "premature" or wrongful courier bookings.

To help us pack your orders correctly, please take note of the below:

Parcels will usually be ready for collection though your own courier on Thursdays, or as otherwise communicated.

Pudo parcels will be dropped in lockers by us on Wednesdays / Thursdays, or as otherwise communicated.

You are welcome to collect your weekly orders from a Thursday / Wednesday from our location, or as otherwise communicated.

It is important to take note, that:

 

Payments and Payment Options:

It is very important to note that your payment, confirms your order. No product will be supplied or couriered without payment confirmation.

When an order is placed on our website, a payment option will be required. Choose the relevant option of those provided to you. These option normally include the below:  

DuMey Creations (Pty) Ltd
62913448743
First National Bank
Branch Code 251337
Reference Number: Name + Surname 

 

Promotional Material:

As part of our support to wholesale customers, we provide pre-made promotional material. These will be shared via a WhatsApp group:

All promotional material provided will include a recommended selling price. You will receive a standard 20% discount on these prices when you place your order on the website. You are welcome to use these materials as is and make a minimum 20% profit on every sale. 

The promotional material consist off:

The above material is shared with you as a DMC wholesale customer in order to promote the product available through us. Therefore, these promotional material are copy righted by DMC WHOLESALE. If the material we provide is found to be missed used by you in a manner not related to the original purpose, we hold the right to invoice you for services rendered and to revoke your access to these promotional material.

 

Order Timeline:

Although we keep stock of certain items, we promote a huge range of product. For that reason, we need to pre-order stock as needed from our importer. In order to do this as sufficient possible, we consolidate weekly orders by a Monday, 19:00. 

You are welcome to place orders as you receive them. You can also just add product to you CART on our website and release your order on a Monday, so to make sure you order exactly what you need.

Consolidated orders are seen as final and can't be cancelled or changed after the consolidation period. If you ordered a product, but no longer need this product after the consolidation period, the product remains part of your purchase and responsibility. 

After the consolidation period, all orders are given through to our importer to be picked, packed and shipped to us. From there,

Parcels will usually be ready for collection though your own courier on Thursdays, or as otherwise communicated.

Pudo parcels will be drop in lockers by us on Wednesdays / Thursdays, or as otherwise communicated.

You are welcome to collect your weekly orders on a Wednesday, Thursday, Friday or Saturday from our location, or as otherwise communicated. ***Collection times will be communicated every Wednesday / Thursday via the Promotional Material WhatsApp (082 833 6052).

Feel free to communicate urgent order request to the Customer Care WhatsApp Line (071 525 5803). In cases where we have stock on hand, we can assist immediately. Where needed, we can always arrange for a urgent consignment from our supplier.  

 

Colour and Size Disclaimer:

The detail of the products, descriptions or specifications (for example weight, colour, size, etc.) are only approximate values. There may be slight variations in the product design and pattern as compared to the images shown on our website.

Colour Disclaimer:

Due to variations in monitor settings and display output of digital photography, we assume no responsibility and makes no guarantees regarding colour matches of products. We cannot guarantee that the colours displayed on our website will exactly match the colour of the product.

Size Disclaimer:

We make every effort in providing as accurate information as possible in regard to the product sizing and dimensions. However, due to the nature of the manufacturing process, from time to time product sizing may vary slightly. Please always allow for 3-5 cm difference.

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We reserve the right to refuse orders, cancel any sale, and terminate accounts at our discretion.

This website is governed by the laws of South Africa and DuMey Creations chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

DuMey Creations may, in its sole discretion, change this agreement or any part thereof at any time without notice.